TERMS & CONDITIONS | Hairuntouched

Terms and conditions

Please note, that because of the Purity of our Virgin Eurasian Hair, there will be variations of texture and color between bundles. Each bundle of hair comes from an individual person and is completely natural from end to end; therefore we can make no guarantees on color and texture. We will, however, make every effort to match your order to meet your desired requirements. The color of our natural Virgin Eurasian Hair is about a combination of a 1b and a 2 and may have shades and or tones of brown. Hair can be colored to your desire, but we highly recommend that a professional/colorist color your hair to prevent any damages, due to the pureness of the hair and to retain the necessary moisture.

Due to the purity of our natural human hair products, most product concerns can be resolved with a simple care and maintenance routine. Even a simple wash, condition and a kiss from nature can often remedy tangling problems that may occur from general use. All of our products are human hair and must be properly cared for. Keeping the hair healthy and moisturized is of key importance. Hair care tips will also come with your order for your convenience.

Shipping

All packages are shipped through USPS. Standard flat rate USA 3-5 business days 12.50 includes insurance International shipping including Canada 7-10 business days 35.00

All shipping is 2 day processing. Tracking is sent on or before the 5th business day. All packages must be signed for. If you are not home a notice will be left to pick up from the Post Office at your convenience.

Terms of Payment

Our terms of payment require complete payment in advance, before your order is shipped out. There are no exceptions. We accept all debit and major credit cards. Your credit card is charged as soon as you place an order online. Any type of credit card fraud will be prosecuted to the fullest extent of the law. Your billing address must be entered correctly as it appears on your card statement and is the info on file for that card for your order to be processed. Do not put your shipping address as the billing address unless they are both the same doing so will only decline the charge, hold your funds, and/or delay your order. If using authorize.net option your billing and shipping must be the same for order to be complete. Paypal you may use another shipping address. We reserve the right to withhold approval on any sale.

Order Processing / Cancelations

All orders can be placed online 24/7/365. In order for the 2 day processing of your order to begin you must place it before 5pm EST or it will be counted for the following day. Holidays and other events that may prevent ordering will be announced prior to the closing of the online store. Once order is placed there are no cancelations after 24 hours. There is a $25 restocking fee per bundle after the 24 hour period once checking the terms and conditions box you agreed to these terms.

Fraud

We will not accept any fraud. If you or someone you know is fraudulently using a credit card that belongs to someone else. Please be advised online fraud is extremely serious and can lead to lengthy prison terms.

Lost Shipments

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact USPS directly they most likely have more detailed information. USPS can resolve by locating the package. If the problems continue please contact us so that we can expedite the process of recovering your order. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending USPS investigation of the situation.

Incorrect Orders / Products

In the rare event of a mistake on our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as on your order. You must notify us of any incorrect or missing items within 3 days after receipt of your shipment.

Limitation of Liability

HairUntouched Ltd. does not accept liability beyond the remedies set forth herein, including but not limited to any liability for products not being available for use, or the provision of services and support. In no event shall HairUntouched Ltd., it’s owners, employees, and representatives be held liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. His limitation of liability applies both to products, services, and support. Customer agrees that for any liability related to the purchase of products or services, HairUntouched Ltd.is not liable or responsible for any amount of damages above the agreed dollar amount paid by customer for the purchase(s) of products or services under this agreement. Copyrights and Other Rights Images of people or places displayed on the HairUntouched Ltd. site are either the property of, or used with permission by, HairUntouched Ltd. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the HairUntouched Ltd. site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by HairUntouched Ltd. on this site may be the subject of other intellectual property rights owned by HairUntouched Ltd. Any such right that is not expressly licensed hereunder is reserved by HairUntouched Ltd.

Policy Changes

Prices, specifications, and the availability of products are subject to change without notice. Any error, whether photographic or typographical is subject to correction. HairUntouched Ltd., reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, and phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include www.bellehairbybree.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third Party Links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on June 11, 2019.

Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy.